Qantas chaos due to IT glitch, leaving stranded Aussie passengers furious

1000’s of Qantas passengers have had their journey plans thrown into disarray by a nationwide pc glitch.

Livid travellers on packed planes had been stranded on tarmacs throughout the nation on Sunday night time, determined to get dwelling in time for the working week.

Cabin crew informed passengers the airline is working to repair the technical subject however that flights cannot take off till the system is again up and operating.

Many different annoyed travellers had been caught in airport lounges, determined for solutions as to when the would have the ability to board.

‚Any replace in your worldwide pc outage impacting each single flight from departing???? Sitting on absolutely packed airplane on tarmac for 90mins for 2hr is fairly ridiculous!‘ one grounded traveller fumed on Twitter.

One other passenger ready to board added: ‚Nicely it simply will get higher from Qantas. They simply introduced to the entire lounge that there’s a ’nationwide IT subject‘ and that everybody ought to wait within the lounge till additional discover. Gulp.‘

The pc glitch has additionally affected Qantas flights throughout the Tasman making an attempt to take off in New Zealand.

‚Nonetheless ready at 7pm to go away on my Qantas airplane from Auckland that was meant to go away at 5.40. Paperwork nonetheless must be signed off,‘ one traveller wrote. 

Different travellers complained about their weekend plans being thrown into chaos by the glitch.

‚I hate to hitch the pile-on, however your incapacity to stay even loosely to your schedule has value me a number of hours at present. Dudes, it is not that troublesome!,‘ one lady tweeted.

Asylum Seeker Useful resource Centre chief government Kon Karapanagiotidis was additionally caught up within the chaos whereas making an attempt to move to the nation’s capital for Monday’s sitting of parliament.

‚On my approach to Canberra tonight (if our Qantas flight ever leaves),‘ he captioned a photograph with a colleague ready within the airport lounge.

‚It could have been faster to drive to Canberra then look forward to to get us there. Two hours late and counting. The poor workers of Qantas, the handful nonetheless left with a job that we are able to see anyplace within the airport, doing their best in making an attempt circumstances.‘

Qantas has confirmed there was a pc glitch, which has since been resolved.

However the airline warned of stream on results which has resulted in delayed flights.

It added not less than a dozen flights have been delayed however pressured there have been no cancelations.

The most recent saga to hit Qantas reignited requires its boss Alan Joyce to face down. 

‚Certainly Alan Joyce lastly must go. He is managed to smash one in every of my favorite firms,‘ one man commented.

The most recent blunder comes on the again of a troublesome yr for the airline, with travellers reporting lengthy delays, misplaced baggage and issues with customer support.  

Qantas has minimize extra flights from its schedule because the airline is plagued with industrial disputes, understaffing, poor organisation, cancellations and delays as livid passengers share their horror experiences of travelling with the nationwide provider.

The information prompted Qantas Home and Worldwide CEO Andrew David to subject an on-air apology and vow to do higher sooner or later.

‚Let me begin by saying an apology to all of your listeners. We’re the nationwide provider, individuals have excessive expectations of us, now we have excessive expectations of ourselves and clearly over the previous couple of months now we have not been delivering what we did pre-Covid,‘ he informed 2GB’s Ben Fordham final week.

Mr David confirmed Qantas had ‚decreased a few of our flying this month‘ and was ‚planning on doing the identical subsequent month‘ amidst ‚operational pressures‘.

Airport chaos reveals no indicators of ending as baggage handlers ramp up menace of strike – with Qantas slamming the transfer as a ‚horrible, horrible factor‘ for travellers

Qantas says putting baggage handlers are doing a ‚horrible, horrible factor‘ to Australians after strolling off the job over present working situations.

Staff from the Dubai Nationwide Air Journey Company (dnata), an Emirati enterprise which affords airport providers together with floor dealing with, are set to stroll off the job after talks over elevated pay have stopped.

A damning memo has revealed the protection fears of airport floor crew bosses throughout the present mayhem, which has seen overseas staff shipped in to assist. 

The CEO of Qantas Home and Worldwide Andrew David used the chance to lash out on the staff, who he stated had been betraying the Australian public.

‚We do not know what motion might be taken … however (a strike) might be a horrible, horrible factor if after two years of Australians being locked up and households desirous to see one another and associates and folks desirous to journey and enterprise,‘ he informed Dawn on Wednesday morning.

The Commerce Staff Union (TWU) informed Every day Mail Australia the proposed strike was a results of ‚chronically overworked‘ crews who had been having to carry up the system due to extreme understaffing. 

A TWU spokesperson stated dnata picked up contracts for floor work at Qantas after the airline minimize workers, together with at Sydney, Melbroune and Brisbane.

‚Chronically overworked floor crew at aviation firm dnata will at present apply to the Honest Work Fee to carry a vote on strike motion over the corporate’s try and push by an settlement that offers pay cuts to skilled staff and under award minimal situations,‘ the spokesperson stated.

The TWU claims the shedding of expert workers for unskilled labour has led to ‚unsafe‘ situations for travellers and the strike was essential to discover a widespread floor.

‚Floor crew have warned dnata that persistent understaffing, airport chaos and security incidents will solely worsen if the corporate would not supply safe jobs at larger charges to draw and retain staff,‘ a spokesperson stated.

‚A current workers memo from dnata stated unsafe behaviour had led to plane and gear harm, telling staff they don’t seem to be allowed to make use of the time period ‚underneath the pump‘ when issues go mistaken.

‚There have been a number of security incidents round Qantas plane since floor work was outsourced throughout the nation, together with belt loaders crashing into planes, locking pins left in touchdown gear and incorrect weight info given to pilots earlier than take-off.‘ 

A strike amongst Dnata staff would threaten to deliver virtually all worldwide air journey to a halt with airways just about unable to function out of Sydney, Melbourne and Brisbane airports. 

Mr David dismissed security fears and stated the airline would at all times put security first even when it meant flights had been delayed because of this – however apologised for the present chaos.

‚We all know we have extra work to do,‘ he informed 9’s At this time present. 

‚I completely settle for that individuals maintain us to the next customary. We maintain ourselves to the next customary. 

‚And we’ve not been assembly these requirements. I apologise to all of your viewers as a result of we’re working laborious on that. 

‚We’re seeing enhancements – our mishandled baggage charge is nearly at the place it was pre-Covid Our name heart charge is healthier than it was pre-Covid.

‚Our cancellation charges are higher or getting near the place they had been pre-Covid. We all know we have extra work to do on our on time efficiency. It’s bettering.‘

Emirates-owned dnata is the third social gathering floor crew agency utilized by 20 airways, together with Qantas, Etihad and Singapore Airways, after many axed their very own workers throughout the pandemic.

However dnata has now informed their crews to disregard stress from airline workers to work sooner or minimize corners after a collection of incidents and accidents previously fortnight.

Handlers buckling to calls for to hurry their work had brought on ‚plane harm‘ and ’severe harm‘ to floor crew transport, in response to the leaked memo to workers.

‚The expression ‚Below the pump‘ must be faraway from our collective vocabulary, particularly the place it’s used to try to clarify unsafe behaviours,‘ the memo learn, as reported by the Daily Telegraph.

Staff declare poor pay and situations have left airports critically understaffed and the state of affairs will not enhance except safer work and higher wages are introduced in.

The Transport Staff Union is now set to use to the Honest Work Fee to vote for a strike after talks with administration collapsed.

Union bosses claimed the proposed pay deal would depart skilled workers dealing with pay cuts and wages under the award minimal.

They declare Dnata introduced in additional staff from the Philippines to ease the disaster however refused to permit native part-time staff to do additional shifts or create extra full-time jobs.

‚Quite than elevate requirements or assure staff extra hours of their contracts, Dnata tried to usher in abroad staff at nice expense,‘ stated TWU nationwide secretary Michael Kaine.

‚Staff efficiently knocked again that plan, however are actually confronted with the chance of getting to take strike motion to attain honest pay will increase and job safety.‘

Dnata catering workers are additionally on the verge of separate strike motion over pay, which they declare is under award charges for some staff.

There have been related scenes at Sydney Airport on Monday when early morning fog and tech points noticed a whole bunch compelled to queue up exterior the terminal.

The airport apologised on Monday and stated a technical subject brought on one in every of its safety lanes to cease working.

‚We’re so sorry for the inconvenience. A technical subject has meant we’re quickly working one much less safety lane than regular in T2. We’re working with airways to get everybody on their manner, thanks in your persistence,‘ the airport tweeted.

Travellers stated making an attempt to board their flights on Monday was a ‚whole nightmare‘.

‚Worst safety queue I’ve seen in 30 years of journey,‘ one tweeted with a photograph of a line stretching a number of hundred metres lengthy.

‚I am going to in all probability be within the queue to get by safety longer than I am within the air,‘ stated one other.

‚I am within the automotive park standing within the line for safety examine in. I reckon I am about an hour away from truly getting although. Journey truly sucks,‘ a 3rd stated.