Delta named No. 1 in Business Travel News Survey for 12th consecutive year

• Delta ranked No. 1 within the annual Enterprise Journey Information Airline Survey for the 12^th 12 months in a row
• Delta led in almost each survey class, with an general rating improve in comparison with 2019  

Company journey professionals have rated Delta No. 1 within the annual Enterprise Journey Information Airline Survey for the 12^th 12 months in a row, citing the airline’s response to evolving buyer wants in addition to their unwavering dedication to persistently talk with their vacationers and enterprise companions.

„We’ll by no means cease investing in our folks, service, community, fleet and infrastructure to ship the seamless journey experiences we all know our prospects count on and deserve,” mentioned Steve Sear, E.V.P. – International Gross sales and Distribution. “We’re humbled to be acknowledged as soon as extra with this esteemed honor. It goes with out saying, however this recognition wouldn’t be doable with out the loyalty and help of our unimaginable company prospects and companions, and naturally, our world-class Delta group.”

Enterprise Journey Information is the main world supply of enterprise journey data and intelligence, reaching greater than 44,000 company prospects who’re liable for setting journey coverage, managing, and shopping for enterprise journey/conferences for his or her corporations.

The annual survey asks company journey professionals to rank airways on a wide range of attributes, together with customer support and the general Gross sales relationship, distribution, community and services. Delta led in almost each class, growing its general rating comparative to 2019.

Among the many valued actions Delta undertook in 2022:  

• Launching Delta Business, a strong set of enterprise journey instruments, services beneath one, all-encompassing journey resolution.
• Accelerating hiring across the operation, bringing on greater than 15,000 folks for the reason that starting of 2021, together with a document variety of Reservations and Care specialists, pilots, flight attendants, plane upkeep technicians and extra.
• Returning operational reliability to a 99%+ completion issue* by means of significant and vital steps, comparable to right-sizing the airline’s schedule, including buffer time in crew scheduling, growing boarding time and specializing in hiring and coaching Delta’s workforce.
• Constructing again our world community in a strategic and measured manner with a give attention to company wants, whereas concurrently including service to brand-new locations like Cape Town, Geneva and Stuttgart.
• Implementing revolutionary know-how alongside the shopper journey, revealing the world’s first-ever PARALLEL REALITY™ experience at Detroit Metropolitan Airport and persevering with to roll out digital identity know-how at U.S. hubs.
• Unveiling two brand-new terminals at New York’s LaGuardia and LAX – multi-year infrastructure tasks that signify the airline’s decade-long, $12 billion funding to remodel the journey expertise on the bottom and within the air.
  • The airline additionally opened or expanded six Delta Sky Golf equipment this 12 months, together with opening the primary Sky Membership at Tokyo’s Haneda Airport – the one membership there operated by a U.S. airline.
• Bringing on new fleet comparable to the A321neo, the experience-rich, fuel-efficient narrowbody jet that reinforces the corporate’s place as an trade chief in environmental sustainability.
• Persevering with to convey small, diverse food and beverage manufacturers onboard, in addition to plant-based food options and aware leisure to journey properly.
• Making certain company prospects remained well-informed, offering frequent and clear communication in addition to swift drawback decision.

“Our gross sales mission of ‘Pay attention. Act. Pay attention’ has at all times been central to our enterprise mannequin, and it was important that we continued to emulate it day out and in because the trade rebuilt this 12 months,” mentioned Bob Somers, S.V.P. – International Gross sales. “Regardless of the challenges, Delta folks will preserve striving to help the enterprise journey wants of our prospects and earn their loyalty, to be higher for them at this time, tomorrow, and past. And to the Delta groups throughout the globe, we are able to’t thanks sufficient for delivering the Delta Distinction each single day.”

Delta is proud to be America’s most-awarded airline, persistently acknowledged for excellence in all the pieces from passenger expertise to customer support, operational efficiency to office tradition. This 12 months, Delta has acquired high honors from Forbes, Fortune, Wall Street Journal and Conde Nast Traveler, to call a number of.

*Based mostly on Delta mainline completion issue for September, October and November thus far.